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Small things make all the difference
If you will indulge me, I would like to disclose something that I have recently experienced, which reminded me of how important it is not to overlook the small stuff. I was recently in the market for a...
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Partnership verses Commodity. Which is best for Business?
Last week we discussed that the market was right to ‘Negotiate a Better Deal’ and as a customer you were in the driving seat and with a recent survey showing 84% of procurement professionals indicating...
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Customer Satisfaction is NOT what you should focus on
People and companies who focus on providing high customer satisfaction are missing the mark and could lose customers because they have not focused on the right thing. “You’re insane Dan”, I hear you...
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So Peak is over – Hurrah – or is it?
A huge Hurrah, as Peak is now over and we can put all the frustration, long hours, sleepiness nights, insane arguments, angry customers and poor morale of staff behind us – or it is? As much as I would...
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